PREMIUM EXPRESS SHIPPING
We are glad to bring our customers great value and service. That’s why we provide 4-10 business days shipping time.
We provide FREE shipping for USA, CANADA, UK and European countries. Some countries might be applied a fee for our express shipping service.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services.
STRATEGICALLY OWNED WAREHOUSES
INNSTAR® products are stored and distributed from our warehouses located in the United-States, Canada, China, Denmark, Germany, United-Kingdom
EFFICIENT LEAD TIME
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out and 1-2 days after to receive your tracking.
INNSTAR® Official is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Shipping time varies by location and product. Please refer to the product descriptions for updated average shipping times.
You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Please understand that transportation services are directly impacted by COVID. Therefore, it is normal that some orders face delays. If you want full information on current delays for your specific location, please contact us for more details.
Please note that we do NOT ship to P.O Boxes, Territories & Minor Outlying Islands and Military addresses (APO, FPO, DPO).
- Please note that we are not responsible for any duties and/or import taxes that you may be subjected to. Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
- We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. Duties and taxes if applicable are the customer's responsibility and refunds will NOT be issued if you choose not to pay the charge.
If you have any other questions, please contact us and we will do our best to help.