Do you ship to my country?
Yes, we ship worldwide!
Are there hidden shipping fees?
We offer both free and premium shipping options.
Where are the products coming from?
INNSTAR® products are stored and distributed from our warehouses located in the United-States, Canada, United-Kingdom, Germany, Denmark, China.
How long does shipping take?
Our Express Shipping service take between 4-10 days and standard shipping is between 10-30 days depending on your country.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out.
I placed and order, when will I receive my tracking number?
Tracking numbers will be sent to you by email 1-2 days after your order has been shipped.
I am not in love with my order, can it be returned?
We offer a 14 day return policy. To be eligible for a refund, please read the Return Policy conditions.
My product is damaged, what can I do?
We offer 6 Month 100 % reships if your product are defective or damaged. See full details here.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. Email us your cancelation request with an order confirmation.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. No refund will be given after the 12 hours of incorrect submission or if the product has already been shipped out.
What payment methods do you accept?
We accept all popular payment methods. We process payments using the Verified PayPal gateway. Meaning you are protected by PayPal's Buyer Protection Policy.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you ! We offer 24/7 support for both B2B and B2C service. Click here to contact us.